Simultaneous On Air · AI Translation & Transcription Platform
Last updated: October 18, 2026
Welcome to Lingrow, a platform operated by Simultaneous in the Air Ltd., company no. 512885161 (the "Company" or "Lingrow"). These Terms of Use (the "Terms") govern access to and use of the Lingrow platform, the website lingrow.live, the web interface, the Lingrow iOS and Android apps, the "Arik" AI assistant and all related services for real-time AI translation, transcription, captioning, speech synthesis, summarization and comprehension quizzes (together, the "Service").
Using the Service, including joining a session through a QR code, link or room code, constitutes full acceptance of these Terms and of the Lingrow Privacy Policy. A person who accepts these Terms on behalf of an organization represents that they are authorized to bind it.
1. Definitions
1.1 "Customer": an organization that has entered into an agreement with the Company and opened an account in the Service.
1.2 "Authorized User": an administrator or sub-user acting on the Customer's behalf using login details or an access code.
1.3 "Participant": a person who joins a session through a QR code, link or room code on the Customer's invitation.
1.4 "Session Content": audio, speech and text entered into the Service.
1.5 "Outputs": transcripts, translations, captions, synthesized speech, summaries, quizzes and any other output generated through the Service.
1.6 "Order": a price quote, order form or agreement approved by the Customer, setting out the package, hour bank, seats, modules and price.
1.7 "Aggregate Data": statistical or technical data about use of the Service that does not identify the Customer or any individual.
2. The Service
2.1 The Company provides an AI-based platform for simultaneous translation, transcription, summarization and processing of spoken or written content, in real time or afterward, including: quick face-to-face conversation, group conversation, speaker-to-audience sessions, live captions, audio translation to participants' devices, live text, AI summaries and transcripts with email delivery and export, comprehension quizzes, a usage meter and an administrator dashboard.
2.2 The features included in each Customer's account are set out in its Order. Add-on modules (such as a custom organizational glossary) are provided for an additional fee as specified in the Order.
2.3 The Service works on a "bring your own device" basis through a web browser or the Lingrow app. The Customer is responsible for suitable devices, internet connectivity, earphones where needed and a suitable acoustic environment. Translation quality depends, among other things, on audio quality, background noise, accents, terminology and connectivity.
2.4 The Company may update, improve, modify or discontinue features of the Service from time to time. The Company will not materially degrade the core features of the Service during a paid period without reasonable advance notice. Features marked as trial or beta are provided as is.
2.5 Microphone and camera permissions. The Service runs in a web browser and in the app and requires access to the microphone (and to the camera, for features that use it). The Customer is responsible for ensuring, for each of its Authorized Users and Participants, that microphone and camera access has been granted in the browser or the app, on the device and in the operating system, and is not blocked by browser settings, security software or organizational IT policy. A system message stating that the microphone or camera cannot be connected because permission was not granted or was blocked does not constitute a malfunction of the Service, and the Company will not be liable for any disruption, delay or unavailability resulting from it. Time spent identifying and fixing such permissions does not entitle the Customer to any credit or refund.
3. Accounts, Administrators and Sub-Users
3.1 Room creation is available to administrators. Joining an existing room is available to all users, subject to the permissions set in the account.
3.2 Administrators may create sub-users with personal access codes, define which session types are available to them and set usage limits.
3.3 Login details and access codes are personal and may not be shared. The Customer is responsible for all activity carried out through its account and must notify the Company promptly of any unauthorized use. The "Remember me" option should be used only on a personal device.
3.4 A room's code, QR code or link allows anyone who holds it to join. The Customer must share them only with intended participants and use the room-lock feature when needed.
3.5 The Customer will ensure that account information is accurate and up to date.
4. Participants
Participants use the Service on behalf of the inviting Customer and are bound by the Acceptable Use rules in Section 6. Participants acquire no right in the Service. Processing of their information is governed by the Customer's instructions and the Privacy Policy.
5. Fees, Hour Bank and Payment
5.1 Use of the Service is subject to payment according to the package chosen or the Order approved by the Customer, including hour packages, sub-user seats and add-on modules. Prices exclude VAT unless stated otherwise.
5.2 Usage is measured by session time as recorded in the platform and displayed in the usage meter. The platform's records are prima facie evidence of usage. The validity period of hour packages is set out in the Order.
5.3 Consumed hours and fees paid are non-refundable, except as expressly stated in the Order or required by law. The Service is intended for business use.
5.4 The Company may update its prices for future renewal periods by giving at least 30 days' advance notice.
5.5 Late payment may result in suspension of access to the Service, after notice, until the debt is settled.
6. Acceptable Use
The Customer, Authorized Users and Participants will not use the Service to:
(a) violate any law, including privacy, wiretapping, employment and consumer protection laws;
(b) translate, transcribe or process a conversation without providing the notice or obtaining the consent required by law, or to record covertly;
(c) share room codes or access codes with unauthorized persons, or circumvent room locks, permissions or access controls;
(d) transmit content that is unlawful, defamatory, harassing, inciting or infringes third-party rights;
(e) develop, train or improve competing products or AI systems, or benchmark the Service for competitive purposes;
(f) copy, reverse engineer, scrape or use automated means against the Service, or circumvent usage limits or usage measurement;
(g) resell, sublicense or provide the Service to third parties without a written agreement with the Company;
(h) disrupt the Service, overload it or introduce malicious code.
The Company may suspend or block access in case of reasonable suspicion of a breach of this Section. Where possible, the Company will give advance notice.
7. Artificial Intelligence and Outputs
7.1 The Service is based, among other things, on AI technologies, speech-recognition engines, machine translation, speech synthesis, language models and third-party services.
7.2 The Customer acknowledges that Outputs may contain errors, inaccuracies, omissions, mistranslations, incorrect language or speaker identification, inaccurate summaries and quiz questions with incorrect answers. Quality may vary between languages, accents and professional fields.
7.3 Outputs are provided as an aid only. They are not a certified translation, legal, medical, safety or professional advice, or a substitute for a certified human interpreter where one is required.
7.4 Critical settings. In safety training, medical treatment, legal proceedings, emergencies and any setting where a misunderstanding could cause harm to body or property, the Customer must apply appropriate human verification, such as confirming critical instructions, checking comprehension and providing written materials, and must not rely on Outputs alone.
7.5 Regulatory compliance. Lingrow is a technology infrastructure for translation. It is not a training provider, a safety officer or a certified interpreter. Use of the Service does not in itself constitute compliance with any legal or regulatory requirement, including requirements to deliver safety training in a language the worker understands. The Customer is solely responsible for determining and fulfilling its legal obligations.
7.6 Summaries and quizzes are generated automatically and must be reviewed before they are sent or relied upon.
7.7 The Customer will not present Outputs as a certified human translation.
7.8 Sole responsibility for reviewing, verifying, editing and relying on Outputs rests with the Customer.
8. Customer Content, Privacy and Data
8.1 All rights in Session Content remain with the Customer or the relevant rights holders.
8.2 The Customer grants the Company a limited license to process Session Content and Outputs solely to provide, maintain, secure and support the Service, in accordance with the Privacy Policy and the Data Processing Agreement (DPA), if signed.
8.3 The Company will not sell personal information, will not use Session Content or Outputs for advertising, and will not use them to train or fine-tune AI models. Organizational glossary terms are used to adapt transcription and translation to the Customer's terminology, and the Company may also use them to improve translation quality across the Service, without identifying the Customer, as described in the Privacy Policy and the DPA.
8.4 The Company may collect and use Aggregate Data and information that has been anonymized so that it no longer identifies the Customer or any individual, to operate, secure and improve the Service. Such data belongs to the Company.
8.5 The Customer represents that it has provided the notices and obtained all consents, permissions and approvals required by law from every person whose voice, image or content is processed through the Service, including parental consent for minors where required. The Customer will minimize sensitive information entered into sessions. In the United States, the Customer will not process Protected Health Information under HIPAA without a Business Associate Agreement signed with the Company.
8.6 In relation to Session Content and Outputs, the Customer is the database controller and the Company acts as a holder (processor) on its behalf. A Customer that provides personal information of employees, trainees, patients or students to the Service will sign a Data Processing Agreement (DPA), which includes the information security measures and the list of sub-processors.
8.7 Transcripts, translations and conversation history are deleted at the end of each session, so the Customer should export any content it needs before the session ends. After the agreement ends, and upon the Customer's written request, the Company will delete the Customer information remaining in its systems within 30 days, and backup copies will be deleted in the regular backup cycle and no later than 90 days, except for information that the law requires it to retain, as described in the Privacy Policy and the DPA.
8.8 The Company will notify the Customer of a security incident that affected or may have affected Customer information without undue delay, and no later than 72 hours after becoming aware of it, as described in the Privacy Policy and the DPA.
9. Intellectual Property
9.1 All rights in the platform, software, interfaces, models, algorithms, designs, documentation, methodologies, the "Lingrow" name and mark, and every other component of the Service belong to the Company or its licensors.
9.2 Subject to full payment, as between the parties, rights in Outputs generated from the Customer's Session Content belong to the Customer, and the Customer may use them for its internal and business purposes. This grants no right in the Service, its templates, formats or technology, or in Aggregate Data.
9.3 Feedback and suggestions provided to the Company may be used by it freely and without consideration.
9.4 The Company may list the Customer's name and logo in its customer list unless the Customer objects in writing. Publication of a case study or testimonial requires the Customer's prior approval.
10. Availability and Support
10.1 The Company will use commercially reasonable efforts to keep the Service available, but does not guarantee that it will operate without interruption, faults or downtime.
10.2 The Service may be affected by internet and cellular connectivity, Wi-Fi networks, cloud providers, AI providers, participants' devices and browsers, maintenance, updates and other factors beyond the Company's control.
10.3 Planned maintenance will be carried out with advance notice where practicable.
10.4 Support is provided through the Company's standard channels (email and the Arik assistant) and within standard response times. A dedicated service level (SLA) applies only if agreed in writing in the Order.
11. Confidentiality
Each party will keep confidential any non-public information of the other party that it receives in connection with the Service and will use it only for the purposes of the agreement. The Company will treat Session Content and Outputs as confidential information of the Customer.
12. Disclaimer of Warranties
The Service and Outputs are provided "AS IS" and "AS AVAILABLE." To the extent permitted by law, the Company makes no warranty, express or implied, including any warranty of fitness for a particular purpose, accuracy or uninterrupted operation.
13. Limitation of Liability
13.1 Subject to applicable law, the Company will not be liable for indirect, consequential or special damages, loss of profits, loss of revenue, loss of data, damage to reputation or loss of business opportunities.
13.2 Without limiting the foregoing, the Company will not be liable for damage arising from reliance on Outputs without verification as required by Section 7.4, or from the Customer's failure to meet its legal or regulatory obligations.
13.3 The Company's total aggregate liability in connection with the Service will not exceed the amount actually paid by the Customer to the Company in the twelve (12) months preceding the event giving rise to the claim.
13.4 These limitations will not apply in the case of the Company's willful misconduct.
14. Indemnification
The Customer will indemnify the Company promptly upon its first demand for any claim, demand, damage, fine, expense or liability arising from a breach of these Terms, a breach of law, unauthorized use of the Service, or the absence of a required consent from participants or third parties.
15. Term and Termination
15.1 The term of the agreement is set out in the Order.
15.2 Either party may terminate the agreement if the other party commits a material breach that is not cured within 14 days of written notice.
15.3 The Company may suspend access immediately in the event of a security risk, unlawful use or a real risk to the Service or to others.
15.4 Upon termination, access to the Service ends, amounts due become payable, unused hours are handled as set out in the Order, and information is handled as set out in Section 8.7. Provisions that by their nature survive termination will remain in force.
16. Assignment
16.1 The Customer may not assign its rights or obligations without the Company's prior written consent.
16.2 The Company may assign the agreement to an affiliated or successor company, including a new company established to operate the Lingrow business, by notice to the Customer. The Customer hereby gives its advance consent to such assignment.
17. Changes to These Terms
The Company may update these Terms from time to time. Material changes will be notified at least 14 days before they take effect. Continued use of the Service after the update takes effect constitutes acceptance of the updated version. For a Customer with a signed Order, a change that materially and adversely affects it will apply from the next renewal period.
18. Governing Law and Jurisdiction
These Terms are governed exclusively by the laws of the State of Israel. The competent courts in Tel Aviv-Jaffa will have exclusive jurisdiction over any dispute.
19. General
19.1 These Terms, together with the Privacy Policy, the Order and the Data Processing Agreement (if signed), constitute the entire agreement between the parties regarding the Service. In the event of a conflict: with respect to processing of personal information, the DPA prevails; with respect to the commercial terms they specify, a signed agreement or Order prevails; and in all other matters, these Terms prevail over the Privacy Policy.
19.2 If any provision is held unenforceable, the remaining provisions will remain in full force.
19.3 Failure to exercise a right will not be deemed a waiver of it.
19.4 The Company will not be liable for any delay or failure caused by circumstances beyond its reasonable control (force majeure).
19.5 These Terms are published in Hebrew and English. In the event of a discrepancy, the Hebrew version prevails, unless the Customer's agreement was conducted in English.
20. Contact
Simultaneous in the Air Ltd. (Lingrow), company no. 512885161, Katzenelson 18, Kiryat Ono, Israel · support@lingrowapp.com · Privacy and data rights: privacy@lingrowapp.com
